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Why the focus on service?
Don Killingbeck/L Gensch,T Keyser/K Green
Tuesday, November 06, 2018

Hemlock Public School District strives to provide a great student, parent, and community experience.  Whether it be in the classroom, office, or an athletic event our goal is to make our stakeholders proud.

Elementary Principal Lori Gensch noted, “It is our goal at Hemlock Public Schools to go above and beyond the call of duty to provide every family with a positive educational experience.  We, as a staff, pride ourselves on creating an environment where all stakeholders have a voice in the education of our Huskie students.”

Superintendent Killingbeck said, “Our focus here at Hemlock Public School District is not about giving in, it’s about ensuring that as public servants we are doing everything possible to make everyone feel welcomed, heard, and walking away knowing that we care about what we do.”

According to American Express (2017), Americans tell an average of fifteen people about a poor service experience, versus eleven people speaking of a good experience; this translates to educational institutions as well. People who have a bad experience are more likely to tell others than those that have a good experience.

As an organization, Hemlock Public School District has taken an active approach to customer service. We have trained all of our frontline staff and building principals about service and expectations. These expectations start when you pull in the parking lot and continue as you enter our buildings.

Listed are some of the things we have done and continue to work on related to providing positive customer service:

  • Staff park in designated spaces away from the entries to ensure parents, community members, and other guests have space when they visit.
  • Clean parking lots, with landscape and science-based education signs as you walk up to the buildings (grant funded).
  • Clean and secure entryways.
  • Friendly face welcoming you to our buildings.
  • 24-hour response time on emails and phone calls.
  • Family Nights at the elementary level to encourage family and community engagement.
  • Community engagement in strategic planning and school improvement process.

Middle School Principal Terry Keyser said, “Customer service, when talking about kids’ and their education, means providing quality instruction, personal guidance, and positive experiences in a welcoming environment. We go above and beyond to meet the needs of parents and students in our district, providing timely information and a quality education, mixing in fun, mutual respect and life lessons.”    

Hemlock Public School District believes that investing in service pays dividends with student achievement and parent satisfaction. Our mission and vision is to better serve you as we work to “Innovate – Collaborate – Educate, A Community of Learners!”