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Why the Focus on Service?
Why the Focus on Service?
Monday, February 22, 2021

Hemlock Public School District strives to provide an excellent student, parent, and community experience.  Whether it be in the classroom, office, or an athletic event our goal is to make our stakeholders proud.

Elementary Principal Lori Gensch noted, “It is our goal at Hemlock Public School District to go above and beyond the call of duty to provide every family with a positive educational experience.  We, as a staff, pride ourselves on creating an environment where all stakeholders have a voice in the education of our Huskie students.” 

As an organization, Hemlock Public School District has taken an active approach to customer service. We have trained all of our front-line staff and building principals about service and expectations. These expectations start when you pull into the parking lot and continue as you enter our buildings.

Superintendent, Don Killingbeck said, “Our focus here at Hemlock Public School District is not about giving in, it’s about ensuring that as public servants we are doing everything possible to make everyone feel welcomed, heard, and walking away knowing that we care about what we do.”

According to American Express (2017), Americans tell an average of fifteen people about a poor service experience, versus the eleven people speaking of a good experience; this translates to educational institutions as well. People who have a bad experience are more likely to tell others than those that have a good experience.

High School Principal Keith Green said, “We are here to work with and serve the people of Hemlock. We want to have all people feel welcome and secure when they enter our school. Teaching our students is a partnership between the school and the home.  We embrace that relationship to best prepare our students for the future we want them to live in.” 

It is the small things that people might not even notice; whether that be our staff parking away from the building in designated spots so that we have room for our guests or our attention to detail with clean and secure entryways, or the Hemlock App. At Hemlock Public School District, we go the extra mile to ensure the best experience possible. 

Middle School Principal Josh Chase added, “When it comes to the kids’ and their education, customer service means providing quality instruction, personal guidance, and positive experiences in a welcoming environment. We go above and beyond to meet the needs of parents and students in our district by providing timely information and quality education. Don’t forget to mix in the fun, modeling respect and inserting life lessons.”

Hemlock Public School District believes that investing in staff, which pays dividends with student achievement and parent satisfaction. Our mission and vision are to serve you better as we work to “Innovate – Collaborate – Educate, A Community of learners!